Frequently Asked Questions

A GP-led medical weight-management program delivered by telehealth. You have a phone consultation with an AHPRA-registered Australian doctor, who takes your history, assesses your suitability and alone decides whether any treatment is appropriate. If your doctor prescribes treatment, medicines are dispensed by a licensed Australian pharmacy and delivered to you.

Adults who want medical help managing their weight and who prefer a doctor-led approach over another diet or supplement plan. Whether the program suits you is something your doctor decides with you during your consultation.

Yes. Every consultation is with an AHPRA-registered doctor. Any prescription is issued for you individually and dispensed by a licensed Australian pharmacy. The program does not use compounded medicines.

That depends entirely on your consultation. Your doctor takes a full history and assesses your suitability before deciding whether any treatment is appropriate. If it is, they'll explain what they're recommending, why, and what to expect. Nothing is decided before you speak to a doctor, and a prescription is never guaranteed.

Everyone responds differently, and we don't promise specific outcomes. Your doctor will set realistic expectations during your consultation and review your progress at follow-up.

Every consultation is with an AHPRA-registered Australian doctor. Our doctors hold Fellowship with the Royal Australian College of General Practitioners (FRACGP) and have experience in medical weight management.

No referral is needed. You book directly and speak with a doctor by phone, usually within 48 hours. Your doctor decides during the consultation whether any treatment is appropriate. If they decide it isn't, your consultation fee is refunded.

No. Before your consultation you'll answer some questions about your health history, current medications and goals. It isn't there to screen you out — it gives your doctor the background they need so your consultation time is well spent. All decisions are made by your doctor during the consultation itself.

If your doctor decides treatment is not appropriate, they will tell you and explain why. Your consultation fee is refunded. We will not prescribe if it's not clinically suitable.

Any medicine can have side effects, and they differ from person to person. If your doctor prescribes treatment, they'll discuss the potential side effects, what to watch for, and when to contact them. As with any prescription medicine, if you experience an adverse reaction you should contact your doctor or seek medical attention.

Click Start Your Consultation, enter your details and answer a few questions about your health history, current medications and goals — about 5 minutes. We then arrange your phone consultation with a doctor.

Most patients see a doctor within 48 hours of booking. Consultations are conducted by phone.

If your doctor prescribes treatment, your prescription goes to a licensed Australian pharmacy. The pharmacy quotes the exact cost before anything is dispensed — there is no obligation to proceed. Once you confirm, your medicines are dispatched in discreet packaging. If your doctor doesn't prescribe, your consultation fee is refunded.

All deliveries arrive in plain, unmarked boxes or satchels. No pharmacy branding is visible on the outer packaging. Deliveries can be sent to your home, workplace, or a PO Box — wherever is most convenient and discreet.

Your doctor will decide during your consultation whether any pathology or blood work is needed. If so, it is arranged separately through a local pathology provider at an additional cost. Your doctor will discuss this with you.

Yes. Your doctor remains available for follow-up. If you have questions, experience side effects, or want to change anything, you can book a follow-up consultation.

$99 per consultation with an AHPRA-registered doctor. That is the only fee High Performance Human charges. If your doctor decides treatment isn't appropriate, the fee is refunded.

No. The consultation fee is published upfront. If your doctor prescribes treatment, the pharmacy quotes the exact cost before anything is dispensed. There is no obligation to proceed.

Yes. You can pause, adjust, or stop at any time in discussion with your doctor. There are no lock-in contracts and no cancellation fees.

Not currently. The consultation fee is paid when you book. If your doctor prescribes treatment, the pharmacy quotes the cost separately before anything is dispensed.

Pathology or blood work, if your doctor decides it is needed, is arranged separately. Any medicine your doctor may prescribe is quoted and supplied by the pharmacy, not by High Performance Human. Your doctor will tell you if any additional costs are likely before you commit.

Yes. All health information you provide is treated as strictly confidential. Your questionnaire and consultation information is only accessible to your treating doctor and our clinical team. We do not sell or share your health data with third parties. For full details, see our Privacy Policy.

Only your treating doctor and our authorised clinical team have access to your questionnaire responses and medical information. Your data is never used for marketing purposes or shared with advertisers.