Frequently Asked Questions

High Performance Human is a GP-led health optimisation service, available Australia-wide by telehealth. You book online and have a phone consultation with an AHPRA-registered doctor about goals such as recovery and injury support, sleep and recovery, energy and performance, skin and hair health, healthy ageing and longevity, and metabolic health. You can see the areas we help with on our what we help with page.

Yes. High Performance Human is an Australian telehealth service. Consultations are conducted by AHPRA-registered doctors, and if a medicine is prescribed it is dispensed by a licensed Australian pharmacy on a doctor's prescription. If you'd like to understand the difference between a regulated pathway like ours and unregulated sources, our guide to regulated, doctor-led care versus the grey market explains why it matters.

Not necessarily. Your doctor alone decides whether any treatment is appropriate, based on your history and consultation. Treatment options, if any, are discussed with you during the consultation, and there is no obligation to proceed.

An AHPRA-registered Australian GP. Our GPs hold Fellowship with the Royal Australian College of General Practitioners (FRACGP). You can read more about the clinical team and our approach on our about page.

No referral is needed. You book online and consult a doctor, who takes your history and assesses suitability. If your GP determines treatment isn't appropriate, there's no charge.

The assessment is not designed to screen you out — it's the clinical foundation your GP uses in your consultation. It covers your health history, current medications, goals, and relevant medical information. This helps your doctor assess suitability safely and appropriately.

If your GP determines that treatment is not appropriate based on your assessment and consultation, they will tell you and explain why. There is no charge for this assessment review. We will not prescribe if it's not clinically suitable.

Your GP remains available. If you have questions, or experience any adverse reaction to a prescribed medicine, contact your GP directly — or seek urgent medical attention if needed. Your doctor will explain what to watch for during your consultation.

The online medical intake takes about 5 minutes. It covers your health history, current medications, goals, and relevant medical information. It gives your GP the information they need for your consultation.

Most patients speak with a GP within 48 hours of completing their assessment. Your GP consultation can be conducted by phone — your preference is noted on your assessment.

If your doctor decides treatment is appropriate and issues a prescription, the pharmacy quotes the exact cost before anything is dispensed, and we'll send you a secure payment link. There is no obligation to proceed. Once payment is processed, your medicine is dispensed by a licensed Australian pharmacy and dispatched in discreet packaging.

All deliveries arrive in plain, unmarked boxes or satchels. No pharmacy branding is visible on the outer packaging. Deliveries can be sent to your home, workplace, or a PO Box — wherever is most convenient and discreet.

Your GP will determine whether any pathology or blood work is required based on your assessment and consultation. If blood work is needed, this would be at an additional cost and arranged separately through a local pathology provider. Your GP will discuss this with you during your consultation.

Yes. Your GP remains available. If you have questions or want to review your care plan, you can contact your GP directly or book a follow-up consultation.

The consultation is $285 once-off. There is no subscription and no ongoing fee. Follow-up consultations can be booked as needed.

If your doctor prescribes treatment, the pharmacy quotes the exact cost before anything is dispensed. There is no obligation to proceed. We do not publish medicine prices, because what, if anything, is prescribed depends on your doctor's decision.

No. The consultation fee is published upfront, and any pharmacy cost is quoted to you before anything is dispensed. You can review the details on our pricing page.

Yes. There are no lock-in contracts and no cancellation fees. Any change to a care plan is made with your GP.

We're exploring flexible payment options. For now, the consultation fee is paid upfront and any pharmacy cost is paid when you confirm an order.

Additional pathology or blood work if required by your GP is not included in the consultation fee. Any medicine your doctor prescribes is quoted and billed separately by the pharmacy. Your GP will tell you if any additional costs are likely.

Yes. All health information you provide is treated as strictly confidential. Your assessment data is only accessible to your treating GP and our clinical team. We do not sell or share your health data with third parties. For full details, see our Privacy Policy.

Only your treating GP and our authorised clinical team have access to your assessment responses and medical information. Your data is never used for marketing purposes or shared with advertisers.